UK Debt collection Standards
High standards throughout our commercial debt collection agency operations
The following information regarding our policy and standards is set out so you the client can feel confident that we endeavour to give you a professional level of service.
We will do our best to negotiate and arrange a repayment programme with your creditors, based on the information supplied by you and our expertise.
We will not act unlawfully.
Clients that have a complaint should contact the Manager either by telephone or in writing. We guarantee that any complaint shall be dealt with between 1 and 7 working days of receipt in writing and 48 hours if by telephone. If a complaint cannot be resolved to the clients' satisfaction then the client has the right to report us to the appropriate local trading standards organisation and/or to seek redress through the courts.
Clients' monies are held in a separate client account and distributions to creditors are made from this account.
Clients' monies are accepted into the client account from the 1st of each month by standing order and distributions to creditors are made on the 15th of each month by standing order.
We will contact each client every six months for a review of their circumstances and negotiate with all remaining creditors.